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What should I do if purchases do not appear in the game?

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Sometimes it takes a bit of time for the in-game goods to get delivered after purchase is complete: this might be caused by high pressure on the payment processor. If your purchase was not delivered right away, please wait a bit!

If your purchase is still not delivered, please contact the Support team of your social network to confirm that the payment was processed as intended. We don't operate with any kind of currency by ourselves: when you purchase an offer of some sort, you actually add funds to your social network profile, which is then exchanged for the in-game goods.

If your purchase is still not delivered at this time, please contact our Support crew. Our tech team will find the reason of the delay and will make sure that your purchase is delivered to your account as soon as possible!
Please, make sure you attach the receipt of your purchase to your Support ticket, as well as your Game ID (you can check it directly below the game screen).

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 Sometimes it takes a bit of time for the in-game goods to get delivered after purchase is complete: this might be caused by high pressure on the payment processor. If your purchase was not delivered right away, please wait a bit!
If your purchase is still not delivered, head to the "Payments" menu. To do that, enter your profile in the upper part of the screen, then hit the "Payments" menu.


The money you've spent on this purchase should still be on your account, and you can make the purchase again!
If your account was charged for the purchase, but it wasn't delivered, please contact our Support crew. Our tech team will find the reason of the delay and will make sure that your purchase is delivered to your account as soon as possible! Please, make sure you attach the receipt of your purchase to your Support ticket, as well as your Game ID (you can check it directly below the game screen).

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