How do I get compensated?

In case you’ve contacted our Support Team describing your issue and a compensation was promised, it will take 3-5 business days for the compensation to be processed. You will be informed via your in-game mail about the compensation and the exact amount of compensated items will be shown in the message. In rare cases, the time required to process your compensation can be increased. It is usually related to a high volume of requests from other players.

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